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Frequently Asked Questions

what do I do if I have a product that needs to be repaired or replaced

You can reach out to us via email at, providing details of the problem along with any available pictures to help usquickly diagnose the issue and find a solution. Additionally, please include your contact number and location in the email. Our technical team will get in touch with you promptly to arrange for repairs.

How long does it take for the order to be shipped?

After an order is submitted, we will undertake a review and processing stage, aiming to schedule delivery within 1-3 business days. If the order is made over the weekend, we will initiate the processing on the following business day. Our standard delivery times are as follows: Within New Zealand, products are typically delivered within 3-15 business days, while international shipments may take 10-35 days to arrive.

Can I exchange the product if its faulty?

In the event that you have received an item that is damaged or defective, we kindly ask you to get in touch with us at within 14 calendar days of receiving your shipment. We will promptly arrange to send you a replacement of the same or a comparable product at absolutely no additional cost to you.

How long does the warranty cover the products?

Our warranty coverage is as follows: all portable massagers come with a 1-year warranty, while massage chairs are covered by a 3-year warranty.

Is the warranty transferrable?

It's important to note that the warranty is non-transferable and will always remainunder the name of the initial owner.

What are the available payment options ?

We offer a variety of payment options to accommodate your needs:
1. Credit card/debit card payment
2. Phone payment using a debit/credit card
3. PayPal
4. Bank transfer
5. Afterpay
6. Laybuy
7. Zip Pay
8. Q Card
9. Gem Visa
10. Finance Now

Do you offer cash on delivery options?

Yes, we do offer cash on delivery. However, a small deposit or upfront payment is required to ensure and lock the order.

Are my billing details stored?

Rest assured, we take your privacy seriously. We do not retain any personal or billing information, whether in digital or physical format. Your payment details are promptly deleted once the transaction has been successfully processed. However, we do maintain essential contact information such as your name, address, email, and phone number solely for purposes related to warranty services and the delivery of products. Your data is handled with the utmost care and in compliance with our privacy policy.

Where can I send the products for replacement ?

You can ship the items to -
33 lachlan drive,
dinsdale, Hamilton, 3204

Do you have any stores or offices overseas?

Yes we do have a retail store and office in London, England, UK

Do you have any service centres?

Yes, we have service representatives and local agents located in key cities, including but not limited to:

1. Hamilton
2. Auckland
3. Wellington
4. Tauranga
5. Nelson
6. Christchurch
7. Dunedin
8. Whanganui
9. Palmerston North
10. Napier
11. Gisborne
12. New Plymouth
This extensive network allows us to provide support and assistanceefficiently throughout these areas.

What is the difference between 3D and 4D?

To achieve enhanced tissue penetration and precision in massage, 4D rollers provide users with a deeper tissue massage experience. Unlike 3D rollers, these 4D rollers possess the ability to rotate and access various angles. Furthermore, during a 4D massage, the rollers can autonomously adjust their speed, either accelerating or slowing down to target tense muscles effectively. The primary goal behind developing 4D technology was to augment the massage chairs capability to replicate the techniques employed by a human therapist. Consequently, a 4D massage chair, with its rollers operating in four directions, generally offers a higher level of massage intensity compared to a 3D massage chair, which operates in three directions.

Where are the massage chairs manufactured ?

Massage chair production on a global scale is primarily concentrated in Asia. However, it's imperative that these chairs adhere to the precise technology, materials, and design guidelines outlined by our company
to meet the standards required for the New Zealand market. Within the V-revive product range, yo will discover massage chairs manufacturedin various Asian countries, including China, Taiwan, and Korea.

Do all massage chairs have zero gravity and heating function?

Certainly, all V-Revive massage chairs are furnished with the Zero Gravity feature. Each product includes at least one Zero Gravity position, with certain models offering up to three different Zero Gravity positions. Additionally, all of our chairs are equipped with heating functions, with variations in the extent of heating coverage. Some models provide heating specifically for the back, while others offer full - body heating capabilities.

Can we choose a fixed date for delivery ?

Certainly, we can make arrangements for the delivery of your massage chair beyond the initial estimated 14-day delivery time. While we will do our best to accommodate your request, we cannot guarantee a precise delivery date. For more details, please refer to our White Glove Delivery Service.

Can I return the products

We kindly request that you make your selections thoughtfully, as we are unable to provide refunds for changes of mind, particularly for hygiene-related reasons. However, we are more than willing to facilitate an exchange within a 7-day period or provide a full refund in cases related to health concerns, provided you can provide a doctor's certificate, proof of purchase, and ensure that the goods remain in their original condition and include the original packaging.

How do I maintain my massage chair?

You can typically clean the chair's surface with a baby wipe, and it's advisable to allow the massage chair to have a break every 1 hour of use to prevent overheating. To ensure your massage chair remains in good condition and enjoys a long service life, we offer a service plan that you can purchase. We recommend scheduling the first service approximately 6 months after the chair is delivered and subsequent services on an annual basis following the initial one. It's important to note that bookings are essential for all service appointments. You can reach out to us at 0800 873 848 or send us an email for more information and to schedule a massage chair service.